picture of LTV 1000

Service & Support
Service FAQs


Click on the category to list the questions for each subject.

Accessories Alarms Batteries / Power LTM
Support Service / Maintenance Training Warranties

Accessories
Alarms
Batteries / Power
LTM Graphics Monitor
Support
Service / Maintenance
Training
Warranties


Accessories
  • Are the circuits I use with my other vents compatible with the LTV Series of ventilators?

    Only circuits designated by Pulmonetic Systems should be used with the LTV Series ventilators.   Back to section  Back to top

  • A family member is using the LTV ventilator. Can I buy parts / accessories directly from Pulmonetic Systems?

    Pulmonetic Systems, Inc. cannot sell products directly to our end users at this time. You will need to contact your local distributor to obtain accessories for your ventilator.   Back to section  Back to top

Alarms
  • What is an HW Fault?

    This alarm can refer to several conditions. Please consult the LTV Series Ventilator Operators Manual Troubleshooting Guide for more information.   Back to section  Back to top

  • What does HIGH f OFF mean?

    This is an informational message stating that the High f (frequency / breath rate) alarm has been inactivated.   Back to section  Back to top

  • What does HIGH PEEP OFF mean?

    This is an informational message stating that the High PEEP alarm has been inactivated.   Back to section  Back to top

  • When I turn off the vent, the alarms make a single chirping noise. What is this?

    The audible chirp refers to a redundant alarm circuit within the vent. Vents that do not have a audio sound symbol shown on the back of the ventilator do not have this feature.   Back to section  Back to top

  • Why can I not adjust the low pressure and low minute volume alarms?

    The vent has been placed in NPPV (Non-invasive Positive Pressure Ventilation) mode. In this mode, many of the alarms are inactivated, including the Low Pressure and Low Minute Volume alarms.   Back to section  Back to top

Batteries / Power
  • How long does the internal battery normally last?

    Under normal conditions, the internal battery will last approximately 1 hour. However, this is dependant on many factors such as: ventilator settings, battery charge level, and condition or age of the battery. Use of the internal battery as a standard operating practice is not recommended.   Back to section  Back to top

  • What are your recommendations for optimal battery life?

    The internal battery should only be used for very short terms, and not used as a regular mode of power.

    If at all possible, never leave a battery in a discharged state. The longer it is left in a discharged state, the more difficult it will be to recharge the battery.

    For external batteries, store in a cool, dry area. In most cases, it is ok to leave them connected to battery charger to ensure they have a full charge when needed.

    Unused or infrequently used batteries should be charged for 24 hours every other month.

    Back to section  Back to top

  • How long does the external battery normally last?

    This is dependant on the size of battery being used. Pulmonetic Systems sells batteries that can last approximately 3, 4, or 9 hours.   Back to section  Back to top

  • Can I use any external battery with your ventilator?

    No. Pulmonetic Systems only recommends using batteries that we sell as we have done the appropriate testing to ensure they function properly with our ventilators.   Back to section  Back to top

  • Will the LTV ventilator charge the external battery?

    The LTV ventilator does not have the capability to charge the external battery. A separate, external charger must be used.   Back to section  Back to top

  • Can the external battery actually charge the internal battery?

    Yes. The internal battery can charge from any external source plugged in to power the ventilator. This includes A/C power, all of the external batteries, and cigarette lighter plug adapter cable.   Back to section  Back to top

  • Why are all of the displays blank on my ventilator, yet the ventilator is still operating?

    The ventilator is running on its internal battery. The displays will shut off after X time to help conserve battery power.   Back to section  Back to top

  • How long does it take to recharge the internal battery?

    If the battery were completely depleted, it would take a minimum of 8 hours to completely recharge the internal battery.   Back to section  Back to top

  • How long does it take to recharge the external battery?

    The small 3 hour battery will normally fully recharge in about 4 hours. The larger 9 hour battery will recharge in about 9-10 hours. This is assuming the p/n 10801 external battery charger is being used.   Back to section  Back to top

  • My internal battery is no longer holding charge. Can I replace this myself?

    The internal battery can only be replaced by Pulmonetic Systems, Inc. trained technicians.   Back to section  Back to top

  • I am traveling to a different country. Will the ventilator run on 220/240 voltage?

    The ventilator will run on voltages from 100-240V with no issues. There are no settings or changes that have to be made to do this. However, an adapter may be needed for the plug to properly fit into the wall outlet.   Back to section  Back to top

  • How often is the internal battery replaced?

    The internal battery is normally replaced at time of PM (preventive maintenance). This should be done every 2 years, or 10,000 hours of operating time, whichever comes first. However, if the internal battery is used frequently, it may need to be replaced more often.   Back to section  Back to top

  • What is the nominal current draw of the LTV ventilator?

    At nominal settings, the LTV Ventilator will draw approximately 5-6 Amps. After startup, the draw will be around 3-4 Amps.   Back to section  Back to top

  • What is the nominal power draw of the LTV ventilator?

    At nominal settings, the LTV Ventilator will draw approximately 66 watts. After startup, the draw is approximately 36-48 watts.   Back to section  Back to top

  • Will my battery discharge if I place it on a concrete floor?

    No. Concrete does not drain external batteries. Discharge rate is related to storage temperature. The warmer a storage area is, the faster it will deplete an external battery. Each ten-degree drop in ambient temperature in the storage area doubles the shelf life of the battery.   Back to section  Back to top

  • How long will the Lithium Ion batteries power the vent?

    Each battery will power the vent for approximately 4 hours, assuming the battery is in good condition, fully charged, etc. With the LTM Graphics Monitor attached, the battery will power the ventilator and LTM Graphics Monitor for approximately 3 hours.   Back to section  Back to top

LTM
  • My LTM is not displaying any waveforms or settings like it should – what is happening?

    The LTV Ventilator may not be LTM Graphics Monitor compatible, or the communications setting on the vent is set incorrectly. Ensure the COM SETTING is set to MONITOR. This is found in the Extended Features menus on the LTV Ventilator.   Back to section  Back to top

  • Will the internal battery power both the LTV Ventilator and the LTM Graphics Monitor?

    No- The internal battery will only power the LTV Series Ventilator. External power sources are able to power both the vent and the monitor at the same time.   Back to section  Back to top

  • My LTM needs service. Can this be done at your service centers?

    Service for the LTM can only be done at Pulmonetic Systems’ corporate service facility.   Back to section  Back to top

Support
  • How do I contact Technical Support?

    Our Technical Support Department can be contacted in several ways. They are open during normal business hours from 8:00am to 5:00pm CDT, Monday through Friday. You can call, fax, or email us via the following methods.

    • toll free:  (800) 754 - 1914
    • local:  (763) 398 - 8500
    • fax:  (763) 398 - 8403
    • email:  service@pulmonetic.com
      Back to section  Back to top

  • Can Technical Support offer/suggest ventilator settings changes?

    No, they can not. Any setting alterations or changes must be authorized by your local doctor, respiratory therapist, etc. Our Clinical Support team may be able to offer some suggestions regarding changes, but any changes must be reviewed by your local physician.   Back to section  Back to top

  • Do you offer after hours technical support?

    Yes. If you call our normal support number you will be directed to leave a voice message. Our system will then contact the person on call, and that person will call you back within a short time.   Back to section  Back to top

  • How do I contact Customer Service?

    You can call them during normal business hours (8:00am to 5:00pm CDT, Monday through Friday) at either (800) 754-1914 or (763) 398-8500. You can also fax orders in to us at (763) 398-8403.   Back to section  Back to top

Service / Maintenance
  • Can I perform repairs on the LTV Ventilators?

    Only those that have attended our LTV Field Service Training Classes are eligible to perform service on the LTV Series Ventilators. Pulmonetic Systems and our authorized service centers provide a one year service warranty on repairs made during the servicing of your ventilator. Additionally, only Pulmonetic Systems approved components are used to repair or maintain the ventilator.   Back to section  Back to top

  • How do I order service parts for my ventilators?

    Dealers / distributors that have Pulmonetic Systems service trained personnel can order parts directly from our Customer Service department.   Back to section  Back to top

  • If service is needed for my ventilator, what do I need to do?

    If you, or your family member, has a vent that is in need of repair or maintenance, contact your local supplier / distributor to arrange for service.

    If you are the local supplier or distributor and need to arrange for service, contact our Technical Support department. To help expedite the process, please have the serial number of the ventilator to be serviced, and a detailed description of the needed service.

    Back to section  Back to top

  • Can Pulmonetic Systems come out to my facility to repair our vents?

    Pulmonetic Systems, Inc. does not offer "in home" or "in dealer / hospital" repairs.   Back to section  Back to top

  • What is the preventive maintenance (PM) schedule for the LTV ventilators?

    Preventive maintenance should be performed every 10,000 operating hours, or 2 years, whichever comes first.   Back to section  Back to top

  • How often are the filters cleaned / changed?

    Filters can/will be changed at PM time, but should be replaced also if the filter material gets permanently discolored or starts to break apart.

    Cleaning can be done on a weekly basis by the caregiver. Use a mild soap/detergent, and plenty of clean water to rinse. Allow the filters to completely air-dry before reinstalling onto the vent.

    Back to section  Back to top

  • Do the usage hours get reset during a PM?

    No, the usage hours never get reset during a PM.   Back to section  Back to top

  • Is the software in the vent automatically updated when service is done on a vent?

    When service or PM is completed on a ventilator at Pulmonetic Systems or one of our authorized service centers, the software is automatically updated to the latest released revision.   Back to section  Back to top

  • How much do you charge for a PM?

    For current pricing on our Preventive Maintenance programs, please contact our Technical Support department.   Back to section  Back to top

  • What does a PM include / What is done?

    During the normal PM, the motor pcba and internal battery are replaced, along with all filters. Complete calibration and testing are done, and the ventilator is returned to the customer.   Back to section  Back to top

  • What is a "Gold" PM?

    The Gold PM package is a new PM package from Pulmonetic Systems. This includes the normal PM package, but also includes a new turbine, power board, and oxygen blender (LTV 1000 only). On top of that, the unit will carry a one year warranty, along with a three year warranty for the turbine – all for a great price. For more details on the Gold PM package, contact Pulmonetic Systems Technical Support.   Back to section  Back to top

Training
  • Can I have someone come out to our facility to train our staff in how to use the LTV Ventilator?

    Yes. For further details on this program, please contact Pulmonetic Systems Technical Support.   Back to section  Back to top

  • Do you offer classes on how to service the LTV ventilators?

    Yes, we offer these classes to dealers / distributors that own LTV Ventilators.   Back to section  Back to top

  • How often do you conduct service training classes?

    Classes are generally conducted 4-5 times per year, with most classes held at our corporate facility in Minneapolis, Minnesota.   Back to section  Back to top

  • Do you offer training classes outside of Pulmonetic Systems' facilities?

    Yes. If you are part of a company that has several biomed technicians and own the LTV series ventilators, or know of several people in your area that would be interested in having a training class, please contact Pulmonetic Systems Technical Support to discuss program availability.   Back to section  Back to top

  • What is the tuition for your service training classes?

    Tuition fee is $2,000.00 per student.   Back to section  Back to top

  • Do you have more information on these classes?

    Yes. Click here to jump to further details regarding our training program.   Back to section  Back to top

  • How do I sign up for a future training class?

    Please go to the following link, and fill in the on-line application. By hitting Submit, the information will be electronically sent to Pulmonetic Systems. A representative will then contact you regarding further details on the requested class.   Back to section  Back to top

Warranties
  • What is the standard warranty for the LTV Ventilators?

    Our ventilators carry a one (1) year warranty from date of purchase. In addition, units that were sold after March, 2003 carry an three (3) year warranty on the turbine assembly.   Back to section  Back to top

  • Is there a separate warranty for the internal battery?

    Yes. The internal battery only carries a three (3) month warranty from date of purchase.   Back to section  Back to top

  • Are service contracts and/or extended warranties available for the ventilators?

    Yes, please see your local Pulmonetic Systems sales representative for details.   Back to section  Back to top

  • How long is the warranty for the LTM Graphics Monitor?

    One year from date of purchase.   Back to section  Back to top

  • What is the warranty for disposable accessories?

    Disposable accessories such as patient circuits, etc., carry a 30 day warranty from date of purchase.   Back to section  Back to top

  • Other accessories?

    Other accessories carry a 90 day warranty from date of purchase.   Back to section  Back to top

  • How do I obtain warranty service for my ventilator?

    Contact Pulmonetic Systems Technical Support department to discuss what steps need to be taken.   Back to section  Back to top

















17400 Medina Road, Suite 100 Minneapolis, MN 55447    |    info@pulmonetic.com    |    phone: 763-398-8300    |    fax: 763-398-8400